Privacy Policy – How Agent Ace Handles Your Personal Data

1. Data We Collect

agent ace collects personal information from you at different points during your use of the platform. The categories of data we collect include:

We do not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Special categories of data (such as health information) are not collected by agent ace.

2. Why We Collect Your Data

Every piece of data agent ace collects serves a specific purpose. The main reasons we process your personal information are:

• Account creation and management – to set up and maintain your player account, authenticate your identity at login, and process OTP verifications.
• KYC and age verification – to confirm that you are at least 21 years of age and to verify your identity before releasing any withdrawal, as required for compliance.
• Payment processing – to process deposits and withdrawals in Philippine Peso via your nominated local bank account or e-wallet. Financial details are used only for this purpose.
• Platform security – to detect, investigate, and prevent fraudulent activity, unauthorised account access, and violations of the Terms and Conditions.
• Customer support – to respond to your enquiries, resolve disputes, and handle account-related requests efficiently.
• Responsible gaming – to action self-exclusion requests, deposit limit settings, and other tools available through the Responsible Gaming page.
• Marketing communications – to inform you about promotions and platform updates, only where you have consented to receive such communications.
• Legal and regulatory compliance – to meet obligations under applicable Philippine law and to maintain records as required for audit, dispute resolution, and reporting purposes.

We do not use your personal data for purposes beyond what is listed above without notifying you and, where required, obtaining your consent.

3. How We Store and Protect Your Data

agent ace takes the security of player data seriously. The following technical and organisational measures are in place to protect your information:

• SSL encryption is applied to all data transmitted between your device and the agent ace platform. This applies to every page, every login, and every transaction.
• Encryption at rest is used for sensitive stored data, including identity documents and financial account details.
• Access controls limit who within the organisation can access personal data to those with a specific operational need.
• OTP verification is required for account login from new devices and for all withdrawal requests, reducing the risk of unauthorised access.
• Regular security reviews are conducted to identify and address vulnerabilities in the platform's infrastructure and data handling processes.

While agent ace applies robust measures to protect your data, no online system is completely immune to risk. We encourage you to use a strong, unique password for your account and not to share your login credentials or OTP codes with anyone.

4. Sharing Your Data

agent ace does not sell your personal information. We share data only in the following limited circumstances:

• Payment processors and banking partners – your financial account details are shared with the Philippine banks, online banking networks (such as InstaPay/PESONet), and e-wallet platforms necessary to complete your deposit and withdrawal transactions. These processors handle your data under their own privacy terms.
• Identity verification services – in some cases, KYC document verification may involve a third-party identity verification provider. Such providers are contractually required to process data only for the stated purpose and to maintain appropriate security standards.
• Regulatory and legal requirements – agent ace may be required to disclose personal data in response to a lawful request from a government authority, court order, or legal obligation under Philippine law.
• Fraud prevention – where there is reasonable suspicion of fraud, money laundering, or other criminal activity, information may be shared with relevant authorities or industry bodies.

Any third party that receives your personal data from agent ace is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose other than the specific task for which it was shared.

5. Cookies and Tracking Technologies

agent ace uses cookies and similar technologies to keep the platform functioning correctly, improve user experience, and analyse how the site is used. The main categories of cookies used are:

• Essential cookies – required for the platform to function. These include session cookies that keep you logged in while you navigate the site. Disabling these will break core functionality.
• Functional cookies – remember your preferences such as language settings or previously used payment methods, so you don't need to re-enter them every session.
• Analytics cookies – collect anonymised information about how pages are used (e.g., which sections get the most traffic, how long sessions last). This data is used to improve the platform experience and is not used to identify individual players.

agent ace does not use tracking cookies that follow your activity across unrelated third-party websites. Your browsing outside of the agent ace platform is not tracked or recorded by us.

Most modern browsers allow you to control or disable cookies through your settings. Note that disabling essential cookies may affect your ability to log in or use parts of the platform normally.

6. Your Privacy Rights

As a player on agent ace, you have the following rights in relation to your personal data:

• Right to access – you may request a copy of the personal data agent ace holds about you at any time.
• Right to correction – if any personal data we hold is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion – you may request that your personal data be deleted, subject to legal and regulatory retention requirements. Note that some data must be retained for compliance purposes even after account closure.
• Right to restrict processing – in certain circumstances, you may request that we limit how we process your data while a correction or deletion request is being reviewed.
• Right to withdraw consent – where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object to marketing – you may opt out of receiving promotional messages from agent ace at any time via your account settings or by contacting support.

To exercise any of these rights, contact player support at [email protected] with your request and account details. We will respond within a reasonable timeframe in line with our obligations under applicable Philippine data protection law.

7. Data Retention

agent ace retains personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by Philippine law. General retention guidelines are as follows:

• Account data – retained for the duration of your active account and for a defined period after account closure, as required for regulatory compliance and audit purposes.
• Transaction records – deposits, withdrawals, and betting history are retained in line with financial record-keeping obligations under applicable law.
• KYC documents – identity documents submitted for verification are retained as required for compliance. They are not stored beyond the legally required period.
• Support communications – records of customer support interactions are retained for a reasonable period to assist with follow-up enquiries and dispute resolution.
• Marketing consent records – if you have consented to receive marketing communications, that consent record is retained until you withdraw it.

When data reaches the end of its required retention period, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8. Changes to This Privacy Policy

agent ace may update this Privacy Policy from time to time to reflect changes in the platform, in how we handle data, or in applicable law. When material changes are made, the updated policy will be published on this page with a revised date at the top.

Continued use of the agent ace platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and may request account closure by contacting player support.

Related policies you should also be familiar with include the Terms and Conditions and the Responsible Gaming guidelines, both of which form part of your agreement with agent ace.

9. Contact and Privacy Enquiries

For any questions, requests, or concerns about how agent ace handles your personal data, please contact our player support team:

We aim to acknowledge all privacy enquiries promptly and resolve them within a reasonable timeframe. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority under Philippine law.